Privacy Policy

Last updated: June 22, 2025

1. Introduction

Accountiva ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our accounting services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

2.1 Personal Data

Personally identifiable information, such as your name, phone number, email address, and service preferences that you voluntarily give to us when you register or when you choose to participate in various activities related to our services. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of our service.

2.2 Financial Information

Financial information, such as data related to your payment method (e.g., valid credit card number, bank account details) that we may collect when you engage our accounting services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

2.3 Website Usage Data

We may also collect information about how you use our website, including your access times, browser types and language, and IP address. This information is used for site operation and improvement.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our website to:

  • Create and manage your account
  • Process payments and deliver requested services
  • Send you service and account-related emails and messages
  • Send you marketing and promotional communications
  • Respond to your comments, questions, and requests
  • Improve our website and service offerings
  • Monitor and analyze usage and trends to improve your experience
  • Comply with legal and regulatory requirements

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 Business Transfers

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights Regarding Your Information

You have certain rights regarding the personal information we collect about you. These rights include:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to erase your personal information
  • The right to restrict processing of your personal information
  • The right to object to processing of your personal information
  • The right to data portability

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Accountiva
102 Oranjezicht Ave, Cape Town 8001, ZA
Email: [email protected]
Phone: +27 87 365 2234

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